nogad 88's Privacy Policy
This document explains in detail how we collect your personal information when you use nogad 88, why we collect it, where we store it, and how we keep it secure. Please read the entire policy carefully before using the platform.
Introduction and Scope
1.1 Introduction
nogad 88 is an online gaming and betting platform that provides services to users in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes what information is collected about you when you use the nogad 88 website and services, how that information is used, and what your rights are.
This policy should be read together with our Terms and Conditions, as both documents together form the basis of the agreement between you and us. By registering on the platform or continuing to use it, you are considered to have agreed to the terms of this policy.
1.2 Scope of Application
This policy applies to:
- Any person who visits the nogad 88 website
- Anyone who has created or wishes to create an account
- Anyone who uses our mobile application
- Anyone who contacts us via live chat or email
- Anyone who participates in any of our promotional activities
This policy does not apply to third-party websites or services that may be linked from our platform but are not under our control.
What Information We Collect
2.1 Information You Provide Directly
Information you provide to us yourself during registration and account management includes:
- Full name and date of birth (for age verification — required to confirm 21+)
- Mobile number (for OTP verification and transactions)
- Email address (for account-related notifications)
- Mobile banking details for deposits and withdrawals (bKash, Nagad, Rocket)
- National ID or passport details for identity verification (where applicable)
2.2 Automatically Collected Information
When you use our platform, certain information is collected automatically:
| Type of Information | Examples | Purpose |
|---|---|---|
| Device Information | Model, operating system, browser | Ensuring platform compatibility |
| IP Address | Internet connection IP | Security and fraud prevention |
| Log Data | Login time, session duration | Account security monitoring |
| Cookie Information | Session cookies, preference data | Improving user experience |
| Gaming Activity | Game history, betting records | Account management and responsible gaming |
2.3 Information Received from Third Parties
In some cases we may also receive information from legitimate third-party sources, such as identity verification services or payment processors. This information is used only to confirm your identity and ensure the security of transactions.
How Your Information Is Used
3.1 Core Service Operations
The primary use of collected information is to provide you with uninterrupted nogad 88 services. This includes:
- Creating, verifying, and keeping your account secure
- Processing deposits and withdrawals via bKash, Nagad, and Rocket
- Managing gaming and betting activities
- Applying bonuses and VIP rewards
- Keeping your account history and balance accurate
3.2 Security and Fraud Prevention
We analyze information to keep your account and financial transactions secure. If any suspicious activity is detected, we will notify you promptly and take the necessary action. Stored information is kept secure using SSL encryption and other technical methods.
3.3 Responsible Gaming Support
By monitoring your gaming activity data, we support users whose gaming habits may be becoming a concern. This is an integral part of our Responsible Gaming Policy. We believe that a player's long-term wellbeing is far more important than short-term revenue.
3.4 Customer Support
When you contact us via 24/7 live chat or email, a record of that conversation is kept. This helps us provide you with fast and effective support, as our support team can see the history of previous issues. These records are also used to improve the quality of our services.
3.5 Marketing Communications
With your consent, we may inform you about relevant offers, new games, or special promotions. You can request to stop these communications at any time — either from your account settings or by contacting our support team directly.
Sharing Your Information with Third Parties
4.1 Limited Sharing Policy
We do not sell, rent, or disclose your personal information to third parties for marketing purposes. Information is shared only in the following circumstances:
- Service Providers: Organizations that assist with payment processing, identity verification, and technical infrastructure — who work under our instructions and may not use the information for any other purpose
- Legal Obligations: Where required to comply with a court order or lawful direction from a relevant authority
- Fraud Prevention: With authorized authorities to assist in investigations of financial crime or fraud
- With Your Consent: For any other purpose, but only after your explicit approval
4.2 Information with Game Providers
nogad 88 works with various game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe. These providers may process limited information (such as session IDs or bet amounts) for the proper operation of games, under their own privacy policies. They cannot access your personal identity information directly.
Cookies and Tracking Technologies
5.1 What Types of Cookies We Use
Our platform uses various types of cookies:
- Essential Cookies: Required to maintain login sessions and keep security features active — disabling these will prevent the site from working properly
- Functional Cookies: Remember your preferred language and other settings
- Analytics Cookies: Used to understand which pages are visited most and how users navigate the site
5.2 Cookie Controls
It is possible to control or disable most cookies by changing your browser settings. However, please note that disabling essential cookies will interfere with many core functions of the platform, such as staying logged in or completing transactions.
Data Retention and Deletion
6.1 Retention Period
How long your information is kept depends on the type of information and its purpose:
| Type of Information | Retention Period |
|---|---|
| Account Information | For as long as the account is active and for the required period after closure |
| Transaction Records | For the period required under financial regulations |
| Support Communications | For a reasonable period after resolution |
| Gaming Activity | While the account is active |
| Cookie Data | According to the set duration of each cookie |
6.2 Information After Account Closure
If you request to close your account, we will deactivate your profile. However, we may be required to retain certain information for a defined period to meet legal, financial, or regulatory requirements. Contact our support team for more details about this retention.
Your Data Rights
7.1 Access and Correction
You have several fundamental rights over your own information that nogad 88 respects:
- Right to Access: You can request to know what information we hold about you
- Right to Correction: You can request correction of inaccurate or outdated information
- Right to Deletion: You can request deletion of information that is not subject to a legal obligation
- Right to Object: You can object to the processing of certain types of information
- Marketing Opt-Out: You can request to stop promotional communications
To learn more about these rights or to submit a request, contact our support team via 24/7 live chat or email us at: [email protected]
7.2 Underage Users
nogad 88 strictly does not provide services to anyone under the age of 21. We actively verify age, and if we learn that an underage person has registered, that account will be closed immediately and all associated information will be deleted. We have made our position on this clear in our About Us section.
Data Security Measures
8.1 Technical Security
nogad 88 uses multiple layers of security to keep your information safe. SSL (Secure Sockets Layer) encryption ensures that information exchanged between your browser and our servers remains encrypted. Strong hashing technology is used to store passwords. Regular security audits are conducted at the server level.
8.2 Organisational Security
Alongside technology, we also ensure security at the organisational level. Only authorised staff can access personal data, and they must follow strict confidentiality policies. Regular training on data protection is provided.
8.3 In the Event of a Security Breach
If a security breach occurs and it creates a risk to your rights and interests, we will notify you and the relevant authorities as quickly as possible. The notification will include details of the incident, the potential impact, and the steps we have taken.
Policy Changes & Contact
9.1 Policy Updates
nogad 88 reserves the right to review and update this privacy policy as needed. If changes are made, we will publish the new version on this page, and for significant changes, you will be notified at your registered email address. Continued use of the platform after an update will be considered acceptance of the new policy.
9.2 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our support team. We provide support in both Bengali and English:
- Chat with us directly via 24/7 live chat
- Email us: [email protected]
You can also visit our FAQ section for answers to many common questions.